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Refund policy

RETURNS & EXCHANGES

We accept returns on most items, except for the following: worn or attempted-to-be-worn jewelry, worn clothing, face masks, custom image and engraved items, free random plugs, and ear butter.

Shipping fees may apply to your return depending on the situation:

  • If we made a mistake (e.g., we sent you the incorrect size, you received the wrong color, or the items arrived broken), we will cover the cost of shipping.
  • If you made a mistake (e.g., you chose the wrong size/color when ordering or you simply don't like them), we ask that you cover the cost/printing of the return label. We will issue you a gift card for the amount you spent on the incorrect size as soon as we've received the return and have determined they are not damaged.

If the product(s) arrive broken, chipped, or smashed into pieces, you can contact us! The broken item(s) must be returned within 14 days of the delivery date.

Once we receive the above information, we will send you a return label via email.

If you have further questions regarding returns and exchanges, please email us at support@plugyourholes.com.

REFUND POLICY

Updated 07.20.2024

When I started PlugYourHoles.com in 2006, it was my goal to provide people with quality body jewelry at an affordable price. Over the years, the response to our fair prices has been tremendously positive and has changed the way body jewelry is bought and sold worldwide. In the same spirit that brought you great prices years ago, we are once again reinventing the buying experience by adding a sense of security to your future purchases from PlugYourHoles.com.

I introduce to you - The PYH Promise. This promise is an ironclad, no-questions-asked, satisfaction guarantee. This means that if you have any problems with the products you receive from PlugYourHoles.com in any way, shape, or form, and you contact us within 7 days of receiving your order, we will replace, refund, or credit you for the entirety of the products purchased. The questions of uncertainty are gone forever, my friend. Every order made from PlugYourHoles.com now comes wrapped in the PYH Promise!

- Sam Dean