FAQ's

PRODUCT QUESTIONS

All of our plugs, tunnels, and hangers are sold as pairs, so the price you see listed is for two plugs! The only exception is for tapers and stretchers, which are sold individually.

If you're interested in purchasing from us in a wholesale capacity, please send an inquiry email to katie@plugyourholes.com!

Due to their organic nature our Stone and Wood products tend to vary from plug to plug in color, consistency, and even shape/fit.

We do our best to match pairs as best we can, but since every pair is unique there is no way to match them perfectly to the photos on our site.

Please keep in mind this doesn’t mean we are sending something other than what you ordered; it just means that what you ordered is unique!

If you prefer something that will be exactly the same every time you buy it, we recommend you check out our wide selection of Steel, Silicone, and Acrylic plugs!

Our incredible production team Handcrafts EVERY pair of Image Plugs, Engraved Plugs, Plug Boxes, and More!

All Image and Engraved Orders take 2-6 weeks to create. (This information is stated in the Terms and Conditions that you agreed to when ordering)

If you do not have updates from us after week 6 PLEASE reach out to us so we can figure out what the hold up is or if any information didn’t get passed along to you.

This 2-6 week window does NOT include your shipping time frame. You will be notified via email when your order is shipped, that email will also include your tracking number.

When you place an order for a pair of Image or Engraved Plugs, our production team starts the process of creating these PYH exclusive pair of plugs. Once these plugs have started production, WE CAN NOT CHANGE THE SIZE & COLOR.

ONLY pre-designed images displayed on the website can be returned, if not worn. CUSTOM image and engraved plugs will not be accepted AT ALL.

We appreciate your understanding, and we are excited to get these item(s) out to you!

If you have any further questions or concerns please email support@plugyourholes.com

To avoid any damage to your Custom Image Plugs we suggest that you avoid showering in them, stepping on them, Hulk Smashing them, or anything else that may damage the integrity of the product.

If your Custom Image Plugs have experienced an untimely demise, please reach out to us and we will assist you.

Wearable area varies based on the material and size of plugs. We are in the process of adding wearable area to every product on our site, but such things take time.
If you see an item without the wearable area listed, feel free to contact us at support@plugyourholes.comand we will tell you what the wearable area is!

Due to the shape of these plugs, we recommend that you only wear these for 5-7 hours MAX at a time. The circulation of blood flow can be affected if worn for any longer than that. Please also note that these should NOT fit very tight. They should fit comfortably. Otherwise you may run the risk of tearing your ears or causing a blowout.

ORDERING QUESTIONS

Most orders are processed within 2 to 4 full business days depending on our order volume, unless this is an image or engraved product. As a smaller independent company we do our best to process orders as quickly as possible and we appreciate your understanding during the busy seasons.
Processing time is different from shipping time, so please refer to the "Shipping Questions" portion of our FAQs. If you have any further questions or concerns please email support@plugyourholes.com.

If the order has already been processed we may not be able to modify or change your order before it gets shipped out. However, if we are able, changes or modifications shouldn’t be a problem. If we do make changes, price changes could apply.
Contact us via email at support@plugyourholes.com

Whether it be for your name, email, or address- if your order hasn't been fulfilled we should be able to make any changes for you without issue. Once the package has left our warehouse, it is unfortunately out of our hands. However, we will still keep you up to date on the order. If it is returned to us for any reason, we will contact you.

Please send a picture you measuring the plugs you were sent with a caliper showing that you were sent the wrong size and we will rectify the mishap.

If your order hasn't been fulfilled, reach out to us immediately at support@plugyourholes.com with the size changes you need, and we should be able to make any changes for you without issue as long as we have that size in stock.

Once the package has left our warehouse, it is unfortunately out of our hands. However, you can return it to us so we can process the exchange for the correct size, if in stock. Please refer to the "Return Questions" portion of our FAQ page or reach out to support@plugyourholes.com

For information on returns and exchanges please refer to the "Return Questions" section of our FAQ page.

At Plug Your Holes we pride ourselves in packing your orders as safely as possible. However, there is always a chance that your product can be damaged while in transit to you.

If you have further questions regarding returns and exchanges please email us at support@plugyourholes.com

- Please include your order number, photos of your broken product(s), and a photo of the paper receipt in your order.
- The item(s) must be returned within 14 days of the delivery date.

We are so sorry! Please email us immediately at support@plugyourholes.com with your order number, what product is missing, and a photo or your paper invoice- we will be happy to rectify the situation!

If you find a pair of plugs you love but are currently Out of Stock in your size, we suggest you sign up for a restock alert on that product's page. You will be notified via email when that product is back in stock. Some sizes we do not keep in stock as frequently, this has to do with demand! As a business for the last 16 years, we have noticed trends in size and style demands and keep our stock accordingly.

PAYMENT QUESTIONS

We gladly accept major credit cards such as Visa, MasterCard, Discover, and American Express. We also accept Apple Pay, Amazon Pay, PayPal, and even Bitcoin.

We also offer Afterpay on all orders within the United States that are over $35.

SHIPPING QUESTIONS

Short Answer: YES > WORLDWIDE! We offer FedEx Connect Plus for all countries outside of the US. Applicable service methods & pricing calculated at checkout based on location & available carriers.

Please note that all shipping time frames do not include the time it takes to process your order, and also do not include custom product/ made to order time frames.

Domestic:

USPS 5 Day(5 BUSINESS* days after the order has SHIPPED)
Fedex 2 Day(2 BUSINESS* days after the order has SHIPPED)

*Business days are Monday-Friday and all bank holidays

International: Fedex International Connect Plus
*FEDEX INTERNATIONAL SHIPPING TIMEFRAMES ARE ESTIMATES BASED ON FEDEX.COM ZONE BREAKDOWN. Please visit FedEx.com for additional information*

We understand how frustrating it can be to have a package go missing, but unfortunately we have no control over a package once it leaves our warehouse.

That said, follow the following steps based on what shipping provider you went through:

USPS: Contact your closest Post Office & provide the tracking # sent within your confirmation email. If they are unable to find it, request to start the claim process. Please let us know the claim number and additional details provided by the post office. Additionally, double check with neighbors or your main office if you reside in a complex of some sort. If you still haven’t received your package within 3 additional business days, please reach out to our customer support via support@plugyourholes.com

Fedex: If your package says it’s been delivered, but hasn’t, please contact FedEx first with your tracking # provided in your confirmation email. Once contacted, please reach out to our support team at support@plugyourholes.com

If your package is returned to our warehouse, don’t panic. There are several reasons this can occur, and our support staff will send you an email in regards to how to best get it back on its way to you.

Please send any other questions/comments to support@plugyourholes.com and we'll be happy to help!

Confirm that your mailbox is able to fit a padded mailer inside, otherwise you may have to go pick it up at your local Post Office.

Please send any other questions/comments to support@plugyourholes.com and we'll be happy to help!

Once your package leaves our warehouse, we unfortunately have no control over it. Keep in mind that not every single package gets scanned immediately when it goes to the post office/courier so try to be patient with the process.

If after 3 business days you still haven’t seen any kind of update, give us a call and we will do our best to help you out! Please send any other questions/comments to support@plugyourholes.com and we'll be happy to help!

RETURN QUESTIONS

We accept returns on most items, EXCEPT: WORN JEWELRY. Additionally, custom image & engraved plugs & plug boxes, free random plugs/items, and ear butter/lip butter/jojo oil. (THIS INCLUDES Random Bag of Plugs & Essential Packs).

Shipping fees may apply to your return depending on the situation:
- If we made a mistake (ex: we sent you the incorrect size, you received the wrong color, they arrived broken, etc.) then we will cover the cost of shipping
- If you made a mistake (ex: you chose the wrong size/color when ordering, or you simply just don't like them) we ask that you cover the cost/printing of the return label, which we will provide. We will issue you a gift card for the amount you spent on the incorrect size as soon as we've received the return and have determined they are not damaged.

If the product(s) arrive broken, chipped, or smashed into pieces, you can contact us! The broken item(s) must be returned within 14 days of the delivery date.

Once we get the above info, we will send you a return label via email. THIS LABEL MUST BE USED WHEN SENDING BACK ITEMS. ANY OTHER LABEL WILL NOT BE HONORED AS WE ARE UNABLE TO TRACK THE PACKAGE. NO EXCEPTIONS.

Returns & Claims Page: https://www.plugyourholes.com/apps/redo/returns-portal/login.

If you have further questions regarding returns and exchanges please email us at support@plugyourholes.com

You can start the return/exchange process here: https://www.plugyourholes.com/apps/redo/returns-portal/login (AGAIN, ONLY LABELS ISSUED BY THIS RETURN PROTAL WILL BE VALID & ACCEPTED FOR PROCESSING RETURNS, EXCHANGES OR STORE CREDIT)

Plug Your Holes, LLC.
1225 E 18th St.
Kansas City, MO 64108

When I started PlugYourHoles.com in 2006, it was my goal to provide people with quality body jewelry at an affordable price. Over the years the response to our fair prices has been met with a tremendously positive response and has changed the way body jewelry is bought and sold worldwide. In the same spirit that brought you great prices years ago, we are once again reinventing the buying experience by adding a sense of security to your future purchases from PlugYourHoles.com. I introduce to you - The PYH Promise. This promise is an iron clad, no questions asked, satisfaction guarantee. This means that if you have any problems with the products that you receive from PlugYourHoles.com in any way, shape, or form and get ahold of us within 7 days of receiving your order we will replace, refund or credit you for the entirety of the products purchased. The questions of uncertainty are gone forever my friend. Every order made from PlugYourHoles.com now comes wrapped in the PYH Promise!

-Sam Dean

CONTACT QUESTIONS

Email us: support@plugyourholes.com

We get hundreds of emails every day and we do our absolute best to keep up and respond to everyone that reaches out to us. Your satisfaction is our top priority, but sometimes we do get a little behind. Please also keep in mind that the volume of orders increases during the Holiday season.

If we don't reply to your email within 2 days- please reach out again!

Your Order