FAQ's
Ordering Questions
How long will it take to process my order?
Most orders are processed and put into the works within 48 hours but may take up to 7 full business days depending on our order volume.
How do I track my order?
We will send you a shipping confirmation email, with a tracking number! Please give the tracking number 24 hours (after receiving your confirmation email) to update and show shipping progress.
Can I change my order after it has been placed?
Within a few hours of ordering, changes and/or modifications shouldn’t be a problem. Past a few hours, we may not be able to modify or change your order. Yes, sometimes your orders get in the mail the same day you place your order! As long as it has not shipped out, it shouldn’t be a problem. Just get in touch with us as soon as you realize there is a problem. Contact us here: support@plugyourholes.com
I gave you the wrong address by accident! What now?
It is extremely important you give us the correct address, but if for some reason, you were having an “off-day” when placing your order, contact us immediately. If your order has not shipped out then we can totally change the address for you! If the package shipped we have to wait until it gets sent back to us. Contact us here: support@plugyourholes.com
Why are the items I ordered the wrong size?
We're human, and whether we like it or not we make mistakes from time to time. If we shipped out the wrong size item to you please don't hesitate to pack them up and send them back to us. Please shoot us an email giving us a heads up so we know how to handle your package once it's received back in our warehouse. From there we'll do a size verification and get you taken care of!
I ordered the wrong size of plugs!
If your order has not shipped out we can change the size for you. Just send an email about what plugs need to be changed and what size you need to change them to. You are also, always welcome to call in and we can change it over the phone. If it already shipped out you can return it as long as you get in contact with us within 7 days! With few exceptions, we take returns no questions asked. If it's our fault shipping is on us, if you made a mistake, that's ok, but to be fair shipping costs are on you. support@plugyourholes.com
Help! My shirt is too small/big!
If your clothing fits different than you expected, give us a call or shoot us an email. We would be more than willing to send you a return label. You will have to pay for return shipping though.
What’s the hold up on my image and engraved plugs?
When you add image or engraved plugs to your cart, you have to agree to a disclaimer stating that since those items are handmade they may take up to six weeks to make. If you have other items on your order you are given the option to add a partial ship to your order for an additional $3. If you pay for the partial, we will ship your order in two parts. If you do not add the partial, we will send everything all together as soon as the custom items are completed.
Why do my stone and wood plugs look different than the pictures on your website?
Due to the organic nature of stone and wood plugs, they can appear slightly different than the photo on the site. It doesn’t mean we are sending something other than what you ordered; it just means that what you ordered is so unique it may be slightly different. This can also lead to the two plugs you receive in a pair having minor differences. If you prefer something that will be exactly the same every time you buy it, we would recommend something more like steel, acrylic, or silicone.
The image on my image plugs is damaged!
Since these are a handmade item, there is a chance that there will be minor inconsistencies, which includes (but is not limited to): small bubbles, cloudiness, scratches, or bumps. We quality control every pair that goes out the door and do our best to get you a perfect pair of image plugs. However, we are human and occasionally make mistakes. If you would like us to take a second look at your image plugs, please email detailed photos of the plugs to support@plugyourholes.com
I received broken plugs!
When we ship your order we always pack it up with extra love. However, due to being shipped, there is always a chance that your product is damaged while in transit to you. If you open your package and have a broken or damaged product, let us know and we will get a replacement pair to you ASAP. support@plugyourholes.com
I’m missing items from my order!
We do our best to catch mistakes before they go out the door. However, sometimes orders do accidentally go out the door without all the items. If you are missing something, give us a call or an email and we will gladly correct our mistake.support@plugyourholes.com
When are _______ Plugs going to be in stock?
Each pair of plugs are in stock about 90% of the time. If there is a pair you see that says your size is out of stock, there will be a bar below for you to enter your email. From there you will be notified of when they're back in stock. Now some plugs only go up to a certain size. If your size isn't an option on the size tab for said plugs, then we most likely will not be getting your size in.
Payment Questions
What forms of payment do you accept?
We gladly accept major credit cards such as Visa, MasterCard, Discover, and American Express. We also accept Apple Pay, Amazon Pay, PayPal and even Bit Coin. We also offer Afterpay on all orders within the United States over $35.
Will you ship to an address other than my billing address?
Of course we will. Simply enter a different shipping address in the checkout from the correct billing address listed on your credit card account. We do not ship any order without proper billing information. If your billing information does not match your billing address, we will contact you to sort it out.
Return Questions
Do you accept returns?
Yes. If there are any issues with what you received or you can return it as long as you get in contact with us within 7 days!